AW.Templates.CheckBox is not shown for some cells on distant users machines


I am using AW.Templates.CheckBox for multirow selection and copying the data to excel.

We have hosted our intranet application in India and users in UK are accessing it over our network.

Now they are not able to see checkboxes in some of cells which use AW.Templates.CheckBox.Can anyone explain me why this is occuring?

We probably think that the grid is not able to fully download checkbox1.png and checkbox2.png which may be responsible for this defect.We are using classic styles for grid look and feel.

Can anyone provide us a Fix for the defect?
Vikramaditya Garg
Vikramaditya Garg
September 18,
This may happen if the image caching is disabled (either via http request headers or in the browser settings) - in this case the browser sends separate checkbox image requests per each row and depending on your server configuration the server may return an error after certain number of requests.

To verify this - look at your server log file and check if each image is sent only once or multiple times per user. If you see multiple requests it means that caching is disabled. If it happens for all users - you have to enable caching with the correct http request headers ('expires' and 'cache-control'). If this problem applies only to some users - they may have cache disabled in the browser settings or they may have corrupted IE cache (which happens sometimes).
Alex (ActiveWidgets)
September 19,
Our cache to in the meta tags are enabled by using the pragma,cache-control and expires tags.Still the scenario gets reproduced.
Can u provide a temporary fix for the same?

Vikramaditya Garg
Vikramaditya Garg
September 20,

This topic is archived.

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